Important Update Regarding Tricare Claims:
After further research and repeated escalations with our vendor partners and Humana Military/Tricare East, we have been able to successfully submit test claims that have been paid and processed without issue. To verify this process further, we will be submitting additional claims today and our partners have committed to watching these claims through each step of the process to verify that the billing issues previously seen no longer exist. Once this process has been completed and confirmed, we will provide an additional update, direction, and suggestions on processing new claims and reprocessing previously denied ones. We thank you for continued partnership and patience during this time; we will provide updates as quickly as possible on this matter for as long as needed.
If you have any questions or concerns, please reach out to Support at email@example.com
. Thank you so much, and we look forward to continuing to serve you.