Update - We are continuing to monitor this known issue. Through internal investigation and diligent follow-up, we can confirm Tricare West claims are being successfully processed and paid. We are still working with Tricare East and Humana Military regarding claim rejections. As we gain additional information and clarification, we will provide updates to you, our customers. We sincerely apologize for any inconvenience and impact to your current billing operations.

If you have any questions, please reach out to support at tickets@accupointmed.com.

Sincerely,

Your AccuPoint Team
Dec 1, 13:41 EST
Monitoring - Tricare has confirmed they are currently experiencing system wide issues that may result in rejections or failed claims.
Directly from Tricare:
"We are working with our subcontractor to correct system issues and that is top of the list. Those corrections should be complete by January 4th."
AccuPoint understands that is a long turnaround time, so we are currently directly working together with Tricare and individually looking into each organizations failed claims in the meantime. We will update you as soon as we can with progress made within your organization until Tricare is able to correct the issue. Thank you for your continued patience here. If you have any additional questions, please reach out to our customer support team.
Nov 29, 17:01 EST
Investigating - We are currently investigating recent reports of Tricare claim rejections. Over the past several weeks, we have released multiple updates & changes to your claim files in order to be compliant with Tricare's recent updates. We have reason to believe that there is an ongoing issue with Tricare and not with our system or claim data. We are working diligently with Tricare Support to resolve this issue for you, our customers. We will provide additional updates as we have more information and/or a resolution to this issue. We sincerely apologize for any inconvenience and impact to your current billing operations.

Sincerely,

Your AccuPoint Enterprise Team
Nov 24, 13:28 EST
Billing/RCM Partial Outage
90 days ago
96.12 % uptime
Today
Practice Management Application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021
Resolved - The following support issues were resolved and released in our latest update:

•Home Page loading errors corrected
•Calendar Filter, Calendar Update, Utilization Report, Billing Report, Compliance Report, and Accounts receivable reports loading errors corrected
•Calendar - adding a new shift, editing, completing error corrected
•Add new shift/editing/completing on mobile sites
•New SMS Alert - Capability to send test messages
•Ledger page Load time corrected
•Secondary Billing adjustments made to allow electronic secondary billing

Tricare Update:
We are currently zoning in and working directly with Tricare in regards to the ongoing claim denials. As we have additional information or updates to share, we will communicate as soon as possible.

If you are still experiencing issues related to your Support Request, please contact our AccuPoint Support team at tickets@accupointmed.com.

Sincerely,

Your AccuPoint Team
Dec 3, 17:17 EST
Dec 2, 2021

No incidents reported.

Dec 1, 2021

Unresolved incident: [Known Issue] Tricare Claim Rejections.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.